Operational Supervisor - Retail & Customer Service

Are you a detail-oriented and proactive professional with a passion for operational excellence? Private Advertiser is seeking a dedicated Operational Supervisor to oversee daily store operations and online customer service in DI Yogyakarta. In this role, you will be responsible for ensuring smooth operations, managing a team of 5-7 employees, and providing exceptional customer service to both in-store and online customers. This is a fantastic opportunity to grow within a dynamic and fast-paced retail environment.

At Private Advertiser, we are committed to delivering high-quality products and services to our customers. Our team in DI Yogyakarta plays a crucial role in achieving our company's goals. As an Operational Supervisor, you will use tools like Salesforce for customer relationship management and QuickBooks for financial tracking. Your expertise will help streamline our operations and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee daily store operations, including inventory management and sales activities.
• Manage a team of 5-7 employees, providing guidance and support to ensure high performance.
• Handle customer inquiries and complaints, both in-store and online, ensuring a positive customer experience.
• Monitor and report on store performance metrics, such as sales, customer satisfaction, and inventory turnover.
• Collaborate with the marketing team to promote sales and special events.
• Ensure compliance with company policies and procedures.
• Use Salesforce to manage customer interactions and QuickBooks for financial tracking.
• Conduct regular team meetings to discuss performance and operational improvements.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum 3 years of experience in retail operations or customer service.
• Proven experience in managing a team and driving operational excellence.
• Strong communication and interpersonal skills.
• Proficiency in using Salesforce and QuickBooks.
• Familiarity with retail industry trends and best practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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