Customer Service (Front Office Crew)

Cozmix Printing Banjarbaru is a leading printing and service provider in Banjarbaru, Kalimantan Selatan, known for its commitment to quality and customer satisfaction. We are seeking a dedicated Customer Service (Front Office Crew) to join our team and deliver exceptional service to our valued clients. This role offers a competitive salary of Rp 3.500.000 - Rp 5.000.000 per month, attractive benefits, and the opportunity to grow in a dynamic and fast-paced environment.

As a Customer Service (Front Office Crew) at Cozmix Printing Banjarbaru, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will handle incoming calls, emails, and walk-in customers, providing them with accurate information and solutions. Your role is crucial in maintaining our reputation for excellent customer service and driving customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle incoming calls, emails, and walk-in customers with professionalism and efficiency.
• Provide accurate information and solutions to customer inquiries.
• Manage and update customer records using CRM software such as Salesforce or HubSpot.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Assist in organizing and managing customer appointments and deliveries.
• Maintain a high level of customer satisfaction by addressing concerns promptly and effectively.
• Assist in training new employees on customer service best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or related roles.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot).
• Ability to work in a fast-paced environment and meet tight deadlines.
• Good knowledge of Indonesian language, both written and spoken.
• Familiarity with basic computer skills and software applications.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

Lowongan Terkait